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Manage your account in the Customer Portal or find a quick answer below - organised by product, for CommsXtend, Wi-Fi Expansion Packs, Satellite on the Move and Farm Connectivity.

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If you need assistance beyond what’s covered below, contact our team at customersupport@connectedfarms.co

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CommsXtend®

Explore information, guides, and troubleshooting assistance related to integrating CommsXtend® on your farm.

Popular questions

What is CommsXtend®?

CommsXtend® is fitted to your farm machinery or vehicle and uses a combination of LEO satellite connectivity and high-gain antennas to boost mobile network signals. It automatically selects the best available network and provides Wi-Fi access, ensuring reliable connectivity even in remote areas.

What types of vehicles can CommsXtend® be installed in?

CommsXtend® can be fitted to a wide range of agricultural machine and vehicles, including tractors, harvesters, utes, trucks, sprayers, robots, and support vehicles.

Where can CommsXtend® be used?

CommsXtend® is designed for use on farm, in rural, and remote areas where mobile network coverage is non-existent, limited or inconsistent. It provides connectivity on farms, during transport, and in other agricultural settings.

Does CommsXtend® work in complete mobile blackspots?

Yes, CommsXtend® integrates with LEO (Low Earth Orbit) satellite technology, ensuring connectivity even in complete mobile blackspots where no cellular coverage is available.

Does CommsXtend® work when the vehicle is stationary?

Yes, CommsXtend® provides connectivity whether the vehicle is stationary or moving, ensuring continuous access to calls, data, and online applications.

Wi-Fi Expansion Packs

Explore information, guides, and troubleshooting assistance related to integrating Wi-Fi Expansion Packs on your farm.

Popular questions

How do our point-to-point Wi-Fi expansion packs work?

Our system uses point-to-point Wi-Fi technology to extend your network coverage over long distances. Here's how it works:

  1. The first unit (point A) is installed at your main connection point (like your house) where your internet providers router is housed.
  2. A second unit (point B) is installed at your desired location (like a water tank or shed).
  3. These units create a dedicated wireless bridge between the two points.
  4. The signal is transmitted directly between these points, similar to an invisible ethernet cable.
  5. The second unit (point B) is connected to a router that is included in the pack and this creates a local Wi-Fi network at the remote location.

This setup allows you to extend your internet connection to locations that would be impractical or impossible to reach with traditional cabling, making it ideal for farms, large properties, and remote monitoring applications.

How do our radial Wi-Fi expansion packs work?

Our radial Wi-Fi expansion packs create a 360-degree Wi-Fi coverage zone around a central point. Here's how they work:

  1. The system is installed at a central location (like a pole or high point), Mounting Point MUST have LAN internet connection.
  2. It broadcasts a Wi-Fi signal in all directions (like a dome).
  3. Any device within range can connect to this network.
  4. Coverage typically extends up to 112m to 200m in all directions from the central point*.

This type of setup is ideal for:

  • Creating Wi-Fi coverage across yards and working areas
  • Connecting multiple devices in different directions
  • Providing internet access to equipment and devices that move around within the coverage area

*Note: Actual coverage area may vary depending on terrain, obstacles, and environmental conditions.

How good does my line of sight need to be?

Clear, unobstructed line of sight is essential for optimal performance of point-to-point Wi-Fi connections. This means:

  • The path between connection points should be free from physical obstacles such as:
    • Trees and vegetation
    • Buildings and structures
    • Hills or elevated terrain

A direct visual line between the connection points is the best way to confirm suitable line of sight. If you can't see from one point to the other, your Wi-Fi signal will likely face interference or may not work at all.

Think of it like shining a flashlight - any obstacle that would block the light will also potentially block or degrade your Wi-Fi signal.

If you are unsure if your line of sight will be good or not please reach out to the team and we will be happy to discuss and help find you a solution.

What if I don’t have power available at one of the connection points?

Yes, we have a solution! We offer a Solar Kit specifically designed to work with our Wi-Fi expansion packs. This means you can set up your connection points even in locations without access to mains power.

Our Solar Kit:

  • Provides reliable power to our Wi-Fi equipment
  • Eliminates the need for mains power connection
  • Works seamlessly with our Wi-Fi expansion packs

This can be particularly useful for remote locations like:

  • Water tanks
  • Outbuildings
  • Monitoring points
  • Sheds
  • Woolsheds
  • Yards
Will I need a PoE (Power over Ethernet) switch?

You will need a PoE switch in these situations:

  1. If your router's LAN ports at Point A are already being used for other devices or applications
  2. If you plan to combine multiple WiFi packs together (for example, connecting a point-to-point system with a radial expansion pack)

These switches allow you to power and connect multiple devices through a single ethernet cable, making your installation cleaner and more efficient.

Important: If either of these scenarios applies to you, please reach out to our team and we'll include a PoE switch with your invoice/order.

Satellite on the Move

Explore information, guides, and troubleshooting assistance related to integrating Satellite on the Move on your farm.

Popular questions

How does Connected Farms Satellite on the Move work?

The Connected Farms Satellite on the move and system integration is a unique, portable connectivity solution using the Starlink LEO Satellite Network.

The Satellite Antenna is fixed to the top of your vehicle, either permanently mounted or by mag mounts. The baseband modem unit sits in the cab and is integrated into the machine’s internal systems to ensure high-speed internet access.

Our in-country technical team and channel partners performs the integration of the service. Once connected, the device also enables Wi-Fi in and around the machines, ensuring you are always connected.

Does it integrate with the precision farming technology software and programs in my tractor?
Yes, Connected Farms Satellite on the move has the capability to integrate with your precision farming technology software and programs on your tractor. Our team of technicians will provide you with the full support you require to integrate within your farming operations, software, and technologies successfully and seamlessly.
I only use my header 4 months of the year - what then?
We offer service breaks to our customers. This means you can have your Connected Farms Satellite on the move operational for the months of the year you require and then turn off the airtime for the months your header or agricultural machine is parked up. As a result, you only pay for the airtime you need.
Can it be retrofitted onto my current tractor/machinery?
Yes. Retrofits are possible with our services. We have in-country support across Australia and New Zealand with technicians who understand agriculture and can help you with the retrofit. Unique to Connected Farms we deliver units that are already configured for agriculture use prior to install on a machine.
Can it withstand the rigours of a farm environment?
Yes. Connected Farms Satellite on the move is a business grade solution, it has been ruggedly designed to withstand the conditions found on farm.

Farm Connectivity

Explore information, guides, and troubleshooting assistance related to connecting and optimising various aspects of your farm.

Popular questions

What is on-farm connectivity?
Your whole farm business and systems can be connected to provide better control, visibility, and management where and when you need it. This in turn increases efficiency, productivity, and incremental gains on-farm.
What does a fully connected farm mean?

A fully connected farm has various elements of the farming process, seamlessly linked through digital connectivity. This includes the integration of IoT sensors, AgriTech, data-sharing across devices, machines and platforms, and remote monitoring capabilities. The primary goal is to create an integrated and data-rich farm ecosystem that allows farmers to make informed decisions in real-time, improving the efficiency and productivity of the farm while minimising waste and resource use.

How does connectivity work with my farm machinery?
  • Full Wi-Fi capabilities across your farmland so you can make a call, send an SMS or access the internet from the field, keeping you connected, safe. Improving on-farm productivity and wellbeing.
  • Planting and harvest accuracy is improved with RTK correction over IP. Our coverage allows all your machinery and on-board precision farming systems to work at maximum effectiveness.
  • Connected machinery allows data casting so you know what is happening and where it is happening across the farm in real-time.
  • On-board technology and software reach their full potential with connectivity. So, you can make the most of your machine’s on-board precision systems and technologies with real-time data and full integration.
  • Allows real-time access to yield mapping, particularly grain moisture and protein content that enables instant decision making for grain storage and blending.
  • Monitoring of activity and on-farm data collection can be performed in real-time.
What are the benefits when my farm is fully connected?
  • Data collection: Connectivity enables data from sensors to be continuously collected and transmitted in real-time to a central database or cloud-based platform. This allows for the monitoring of conditions and activities across the farm.
  • Remote monitoring and control: Farmers and farm managers can access real-time data and control farm equipment remotely through their smartphones or computers. This enables them to make informed decisions and adjustments faster and more efficiently.
  • Automation: Automation systems can be implemented to control various farm operations. For example, irrigation systems can be automated based on soil moisture data, reducing water waste.
  • Data & predictive analytics: The collected data is analysed using advanced analytics tools. This can provide insights into crop health, equipment efficiency, and overall farm performance. Predictive modeling can be used to forecast future conditions and optimise resource allocation. For example, predicting pest outbreaks or optimal planting times.
  • Efficiency: Connectivity can be used to optimise resource use on farm in real-time to maximise productivity.
  • Supply chain integration: Fully connected farms can be connected to their supply chain suppliers and buyers, enabling better coordination.
  • Safety and security: Connectivity can enhance farm safety and security by providing real-time monitoring of critical data and staff can communicate anywhere, anytime.
  • Compliance and record keeping: Being fully connected on-farm can also simplify regulatory compliance and record-keeping by automating the collection and reporting of required data.
What else can I do to improve my farm operation with connectivity?

Connected Farms understands that farmers need connectivity where they spend most of their time – out in their fields - and there are a range of solutions that do just that.

Still Need Help?

If you need assistance, contact our team at customersupport@connectedfarms.co

For a step-by-step install guide instead of a troubleshooting answer, visit the Device Setup Hub.