Terms and Conditions – Data Plan 

This document outlines the Terms and Conditions (“T&Cs”) that specifically apply to the Data Plan (the “Plan”) for CommsXtend and Dynamic SIM Products (the “Products”) provided by Connected Farms Pty Ltd (“We”, “Us” or “Our”). 

The T&Cs that apply to Your purchased product are:

• all the T&Cs provided to You when You agree to purchase a product, including all T&Cs contained in this document; and
• all the T&Cs contained in the Standard T&Cs including the Acceptable use policy; and
• all the T&Cs contained in the Critical information summary for a Plan. 

a) The T&Cs apply to the following Plans:

• CropLink Data Plan which offers a data allowance of 1GB per month for 12 months for a cost of $108.00 (incl. GST).
• FieldLink Data Plan which offers a data allowance of 5GB per month for 12 months for a cost of $348.00 (incl. GST).
• FarmLink Data Plan which offers a data allowance of 10GB per month for 12 months for a cost of $588.00 (incl. GST).
• Remote Link Data Plan which offers a data allowance of 51GB per month for 12 months for a cost of $2376.00 (incl. GST). 

b) Details of the rates and charges which apply to the Plan are contained in the T&Cs. 

c) You accept the T&Cs when You purchase the Product. 

d) The Plan is non-transferable. 

e) Your Plan agreement commences on Your acceptance of the T&Cs.   

f) Your Plan agreement concludes 12 months after agreement commencement such that the agreement period “Commitment Period” is for 12 months, unless otherwise specified. 

g) Your Plan agreement is offered as a pre-paid annual Plan, either paid in full for 12 months at the time of purchase or paid on a monthly subscription basis for 12 months. 

h) Your billing period is the one-month period to which Your monthly Plan data allowance applies.  Your billing period is also the one-month period for which You are billed on a monthly subscription basis. 
Your first billing period commences when You purchase the Product. 

i) Each data charge is rounded up to the nearest cent and includes (GST). 

j) Unless otherwise stated, data allowance usage is billed in kilobyte (KB) blocks. 

k) Payment for Your Plan for 12 months or the subscription monthly payment is required in advance of any data use, via credit card, bank transfer or online payment. 

l) Your Plan will need to be renewed after the Commitment Period.  
We will contact You one month prior to the conclusion of the Commitment Period to organise renewal. 

m) The T&Cs and rates and charges are subject to change from time to time.  
We will comply with relevant laws, regulations and industry codes if/when it makes any changes. 

n) We use Our best endeavours in the provision of the Plan and do not guarantee the availability, quality, or speed of the data provided by the Plan.  

o) You agree that You will only be able to use the Service in the coverage area. 

p) You agree that even within the coverage area the Service may not be able to be used in areas where geographical or man-made features interfere with the network. For example, where there are mountains or road cuttings, or in parts of buildings such as lifts and basement car parks. 

q) You agree that some parts of the Service, such as high-speed data, may rely on the different capabilities of the coverage area and You may not be able to access all these types of Services as not all the Services are available within all areas of the coverage area. 

r) Network coverage and many other factors may affect the availability and performance of certain Products and Plans. 

s) The factors that affect the availability and performance of a certain Product and Plan and the data speed You may reach depend on many factors including:

1. Network coverage;
2. Location;
3. Congestion; and
4. Product capabilities. 

t) We are not liable for any loss, damage, or inconvenience caused by any interruption, delay, or failure of the Plan. 

u) Notwithstanding anything else in Our agreement with You, We may provide Plan services to You using any telecommunications network We consider appropriate and that network will constitute “the network” for the purpose of the T&Cs. 

v) We may change the telecommunications network infrastructure constituting the network or arrangements with network suppliers at any time. If we do so, we may be required to notify you and offer you a right to terminate as set out in clause 2 in Part A, Section 2 of the Standard T&Cs. 

w) Our Acceptable use policy applies to Your Plan. 

x) We reserve the right to suspend or terminate Your access to the Plan if You fail to comply with Our Acceptable use policy. 

y) Your Plan data allowance may be used for any data connectivity.  

z) Your Plan data allowance usage is measured as the combination of both data You send (upload) and receive (download). 

aa) A data session of Your Plan data allowance starts when You begin data activity, either directly or indirectly on Your Product, and ends when Your data connection closes. 

bb) A minimum Plan data allowance balance is required to start a data session. 

cc) When using a Product and Plan, some Internet services, including websites and email, may not be accessible. 

dd) Subject to Your rights under the Competition and Consumer Act 2010 or other relevant legislation (including Australian Consumer Law), We do not make any warranty regarding any software or data provided or available to You in connection with the Plan, including with respect to how software or data operates on Your Product or interacts with applications. 

ee) You may request information from Us about Your Plan data allowance usage at any time.  
You can do this by emailing customersupport@connectedfarms.co or logging a ticket in Our Customer Portal https://www.connectedfarms.co/customer-portal, quoting the email address You used to register on the Portal. 

ff) We will notify You when 50%, 85% and 100% of Your monthly Plan data allowance has been reached. This notification will be sent via SMS or email to Your registered contact details.  

gg) Any unused monthly Plan data allowance is not refundable, cannot be used in subsequent months and will be forfeited. 

hh) After You have surpassed 100% of Your monthly data allowance the speed of Your data may be significantly restricted for the remainder of Your billing period unless You purchase additional top-up data. 

ii) You may opt in to automatically purchase additional data upon purchase of Your Plan and You may also opt in to purchase additional data by replying to the notification that 85% of Your monthly Plan data allowance has been reached. 

jj) Once opted in, You will be billed for extra data used beyond Your monthly Plan data allowance until You opt out, including in future billing periods. 

kk) If You have opted in previously, You will remain opted in until You opt out. 

ll) If You exceed Your monthly Plan data allowance, additional top-up data will be charged at an excess usage fee (“Overage”) rate of $10.00 (incl. GST) per GB until the end of the billing period. 

mm) Overage may change to reflect current rates at the time of additional data purchase and will be charged on Your next monthly invoice. 

nn) We will conduct periodic performance checks on the Plan and discuss these with You to ensure the suitability of Plan selection and data allowance usage to prevent any additional overage charges. 

oo) We may change Your monthly Plan data allowance and the overage fee, at any time by giving You at least 30 days’ notice.  This notification will be sent via SMS or email to Your registered contact details.  If you do not agree to the changes, You may cancel the Plan before they take effect. 

pp) Wi-Fi calling  

i. Wi-Fi Calling enables compatible mobile phones to make and receive standard calls, Standard TXT and Standard PXT over a Wi-Fi network. If You have a compatible mobile phone, it will automatically connect to a Wi-Fi network when there is no mobile coverage. 

ii. To use Wi-Fi Calling, You must: 

1. have a Wi-Fi Calling compatible phone and arrangement with Your mobile phone service provider;
2. enable 4G voice calls (VoLTE) on Your mobile phone;
3. turn on Wi-Fi Calling settings on Your mobile phone 

iii. Making Calls to Emergency Services (000 or 112): 

1. If there is no mobile network coverage, Your phone will attempt to use Wi-Fi Calling to complete the call if You have Wi-Fi coverage.
2. You need a compatible device which has the software downloaded that supports emergency calls over Wi-Fi Calling.

Note: When using Wi-Fi Calling to call emergency services, You will need to provide Your location details to the operator as Your location may not be automatically provided to them. 

iv. We suggest you download the Emergency Plus App. 

v. You may not receive National Emergency Warning System (NEWS) TXT warnings when You are using Wi-Fi Calling. 

1. There are no additional fees to use Wi-Fi Calling, however Wi-Fi Calling uses data will also be counted towards Your data allowance use. 

qq) For more information You may contact Our Customer Support team on 1800 497 148, by emailing customersupport@connectedfarms.co, or logging a ticket in Our Customer Support Portal https://www.connectedfarms.co/customer-portal and We will respond within 48 hours.